Our Policies

Policies at Ihsan Spa

Privacy Policy

Effective Date: 01 January 2023

At Ihsan Spa, we value your privacy and are committed to protecting your personal information.

Information We Collect:

• Name, email address, phone number, and mailing address.
• booking details, preferences and membership history.

How We Use Your Information:

• To manage your membership and bookings.
• To send promotional offers and updates.
• To improve our services and website functionality.

Data Protection:

• We use encryption and secure servers to store your data.
• Access to your data is limited to authorized personnel only.

Contact Us:

• Email: info@ihsanspa.com
• Phone: (+60) 3-1234 5678

Terms and Conditions

Effective Date: 01 January 2023

Membership Eligibility:

• Membership is available to individuals aged 18 and above.
• You agree to provide accurate and complete information during signup.

Payment Terms:

• Membership fees are billed [monthly].
• Payments are non-refundable unless otherwise specified.

Cancellation and Termination:

• You may cancel your membership by contacting us.
• We reserve the right to terminate accounts for violations of our policies.

Liability Disclaimer:

• Ihsan Spa is not liable for any loss or damage caused by the misuse of our services.

Amendments:

• We may update these Terms and Conditions at any time. Changes will be communicated to members.

Cancellation and Refund Policy

Effective Date: 01 January 2023

Cancellation Policy:

• You may cancel your membership at any time.

Refund Policy:

• Refunds are only available for errors in billing or duplicate charges.
• No refunds will be issued for unused membership periods.

How to Request a Refund:

• Contact us at info@ihsanspa.com with your name and transaction details.

Security Policy

Effective Date: 01 January 2023

Data Security:

• We use SSL encryption for secure data transmission.
• User passwords are encrypted and not accessible to our staff.

Your Role:

• Use a strong password and do not share it with others.
• Notify us immediately of any unauthorized access to your account.

User Conduct Policy

Effective Date: 01 January 2023

Prohibited Actions:

• Sharing login credentials with others.
• Posting offensive, harmful, or misleading content.

Consequences:

• Violations may result in membership suspension or termination without refund.

Reporting Violations:

• Contact us at info@ihsanspa.com to report inappropriate behavior.